Wiring instant pressure groups

Young people are growing up on all sorts of whiz-bang technology: instant messaging, social networking and Web 2.0. They will exert a powerful influence as they mature into citizens in the coming years, says Cunningham.

The first generation of e-government was about getting information and services across the Web to the public, he says. "In the next, we'll see our customers shaping and pulling our Web presence. Many of these expectations are being shaped by the entertainment field. The whole sense that the public is contributing to decisions is being shaped by things like American...

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