What does it take to be a successful diplomat? How has the profession changed and what shape will diplomacy take in the future? Jorge Heine, CIGI Distinguished Fellow and Chair of Global Governance visits Inside the Issues to discuss the new book, The Oxford Handbook of Modern Diplomacy and to share insights on the practice of diplomacy in an increasingly globalized world. In discussion with podcast host and CIGI Chair of Global Security David Welch, Heine discusses the history, evolution and craft of diplomacy along with the impact of digital technology on the profession — including issues surrounding WikiLeaks and Twitter diplomacy.