Millions of Rogers Communications customers in Canada woke up on July 8 to find themselves cut off from cell and internet service, the outage triggered by a Rogers maintenance update. Besides affecting their work, commerce and leisure, the outage cut off essential services too, exposing a worrying lack of resilience. According to Robert Fay in this op-ed also published by TVO.org, although Rogers bears much responsibility for the failure, many larger policy and regulatory issues must also be addressed.
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