Carleen Maitland is an associate professor and a co-director of the Institute for Information Policy in Pennsylvania State University’s College of Information Sciences and Technology. She is an internationally recognized expert in humanitarian informatics, examining the socio-technical systems shaping flows of information in international aid. By investigating both organizational and technical systems, she generates insights for understanding potential uses and impacts of technology as well as for informing policy and strategy. Her work is conducted in a variety of marginalized community contexts, including communities in the Middle East and East Africa, together with UN agencies and non-governmental organizations. Findings of these studies are reported in over 100 published articles, as well as in her edited volume Digital Lifeline? ICTs for Refugees and Displaced Persons (MIT Press, 2018). Carleen also serves on advisory boards for several organizations, including the United Nations University Institute on Computing and Society.