Listening to Users and Other Ideas for Building Trust in Digital Trade

CIGI Paper No. 258

September 27, 2021

This paper argues that if trade policy makers truly want to achieve data free flow with trust, they must address user concerns beyond privacy. Survey data reveals that users are also anxious about online harassment, malware, censorship and disinformation. The paper focuses on three such problems, specifically, internet shutdowns, censorship and ransomware (a form of malware), each of which can distort trade and make users feel less secure online. Finally, the author concludes that trade policy makers will need to rethink how they involve the broad public in digital trade policy making if they want digital trade agreements to facilitate trust.

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CIGI Papers Series

CIGI Papers present in-depth analysis and discussion on governance-related subjects. They include policy papers that present CIGI experts' positions or contributions to policy debates, and background papers that contain research findings, insights and data that contribute to the development of policy positions.

About the Author

Susan Ariel Aaronson is a CIGI senior fellow. She is an expert in international trade, digital trade, good governance and human rights.